Portal Branding
Set up your portal address and customize the logo, colors, and email appearance so customers and suppliers see your brand, not ours.
Portal Branding
The portal is the part of Gloyd your customers and suppliers actually see. They sign in at your own subdomain, work in an interface carrying your logo and colors, and receive emails that point back to your team. Portal users are unlimited and free on every plan, so a well-branded portal pays off across your whole network. This guide covers your portal address, the branding settings, where each setting appears, and how to put the portal on your own domain.
Your Portal Address
Every organization gets a dedicated subdomain in the form yourcompany.gloyd.com, based on the slug chosen when your organization was created. This address is what you share with customers and suppliers when you invite them.
The portal is sign-in gated: anyone visiting your portal address lands directly on the sign-in page. There is no public landing page, and there is no anonymous RFQ submission — external parties get in either by accepting an invitation you send from a contact record, or — if you have enabled self-registration — by signing up themselves. See Portal Setup for enabling the portal and inviting users.
Configuring Branding
Branding is configured on the platform side, under Settings → Portal. The available settings are:
| Setting | What it controls |
|---|---|
| Logo URL | URL of your hosted logo, shown on portal sign-in pages and in the dashboard sidebar |
| Favicon | The icon shown in the browser tab (not yet self-serve — contact support) |
| Company name | Your company name, displayed on the portal's auth pages and used as the email sender name |
| Primary color | The portal's accent color, as a hex value |
| Footer text | The footer line added to portal emails |
| Contact email | The reply-to address used for portal emails |
To set it up:
- Open Settings → Portal in the platform.
- Enter the URL of your hosted logo — it must be a publicly reachable image URL.
- Enter your company name and pick your primary color.
- Set the email footer text and the contact email, then save.
Where Your Branding Appears
- Sign-in and sign-up pages: logo, company name, and primary color — the first thing an invited customer or supplier sees.
- Portal dashboard: your logo in the sidebar, with the primary color applied across the interface.
- Browser tab: your favicon.
- Portal emails: your footer text at the bottom of each message, and your contact email as the reply-to address.
Email Appearance
Emails the portal sends to your customers and suppliers arrive under your brand. The sender name is your company name — recipients see the message as coming from, for example, "Acme Electronics" <[email protected]> (if no company name is set, your organization name is used). Replies are routed to your contact email: when a recipient hits reply, the message goes to your team's inbox — not to Gloyd. The footer text (typically your company name, a tagline, or contact details) appears at the bottom of each message. Keep the contact email pointed at a monitored address such as a sales or support mailbox.
What Customers and Suppliers See
Once signed in, what a portal user can do depends on the contact type they belong to — all of it inside your branded interface:
- Customers can submit RFQs, view and accept or reject your quotes, view and confirm orders, and browse your store catalog.
- Suppliers can respond to your RFQs, submit quotes, send order acknowledgements, and update fulfillment.
- Partners have both sets of capabilities.
For the full feature breakdown, see the Portal Overview and the portal feature page.
Custom Domain (Enterprise Add-on)
If you don't want gloyd.com in the address at all, you can serve the portal from your own domain — for example portal.yourcompany.com. This requires the Enterprise plan plus the Custom Domain add-on; it is not available on Connect or Business.
The domain is verified via DNS: you add a CNAME record (and, if requested, a TXT record), Gloyd verifies ownership and provisions SSL, and the domain starts serving your portal once it reaches active status. Until then, your yourcompany.gloyd.com subdomain keeps working — and it continues to work alongside the custom domain afterwards.
Tips
- Use a monitored reply-to address — portal email replies should land where your team will actually see them.
- Check the sign-in page after saving — open your portal address in a private browser window to see exactly what an invited contact sees.