Subscription Agreement

Article 1 - Parties

1.1. Service Provider

Gloyd Teknoloji Anonim Sirketi

(Hereinafter referred to as "Gloyd" or "Company")

1.2. User

A natural or legal person who purchases subscription services by registering on the Gloyd platform. (Hereinafter referred to as "User" or "Subscriber")

Article 2 - Definitions

• Platform: SaaS software accessed through www.gloyd.com domain and subdomains
• Services: All software and cloud services offered by Gloyd through the Platform
• Subscription: Right to access Services for a specific period according to the plan selected by the User
• Organization: Workspace created by the User on the Platform
• User Data: All data uploaded by the User to the Platform or created on the Platform
• Portal: Interface accessed through a subdomain offered by the User to their customers and suppliers

Article 3 - Subject of the Agreement

This agreement regulates the mutual rights and obligations of the parties regarding Gloyd's provision of B2B supply chain and trade management software services to the User through a subscription model.

Article 4 - Service Scope

4.1. Core Services

• Contact (customer/supplier) management
• Product and inventory management
• Request for Quote (RFQ) and quotation processes
• Order management
• Reporting and dashboard

4.2. Additional Services (By Plan)

• B2B Customer/Supplier Portal
• Custom domain support
• API integrations
• Marketplace access
• ERP integrations

4.3. Service Levels

Gloyd aims to provide reasonably uninterrupted service. Planned maintenance work is notified at least 24 hours in advance. SLA (Service Level Agreement) terms for service interruptions are determined separately for Enterprise plan users.

Article 5 - Subscription Plans and Pricing

5.1. Plan Options

Current plan options and features are available on the Pricing page.

5.2. Pricing

• Subscription fees are collected monthly or annually in advance
• 20% VAT is included in prices
• Additional fees may apply for additional users or features
• Price changes are notified at least 30 days in advance

5.3. Payment Methods

• Credit card / Debit card (automatic renewal)
• Bank transfer

5.4. Late Payments

If payment is not made within 7 days from the payment date, the service may be suspended. If payment is not made within 30 days, the account may be closed and data may be deleted.

Article 6 - User's Obligations

• Keeping registration information accurate and up-to-date
• Ensuring account security (password confidentiality, two-factor authentication)
• Using the platform in compliance with laws
• Respecting third-party rights
• Avoiding actions that threaten platform security
• Assuming legal responsibility for uploaded content

Article 7 - Gloyd's Obligations

• Providing service in accordance with contract terms
• Ensuring security of user data
• Providing technical support service
• Performing system updates
• Complying with privacy policy

Article 8 - Intellectual Property Rights

8.1. Gloyd's Rights

The Platform, software, design, logo, brand, and all content are the intellectual property of Gloyd. The license granted to the User is a limited, non-exclusive, and non-transferable right of use.

8.2. User Data

Ownership of data uploaded by the User to the Platform belongs to the User. Gloyd processes this data only for the purpose of service provision.

Article 9 - Data Security and Privacy

User data is protected with industry-standard security measures. For detailed information, see the Privacy Policy and KVKK Information Notice.

Article 10 - Limitation of Liability

10.1. Gloyd's Liability

Gloyd's total liability under this agreement is limited to the subscription fee paid by the User in the last 12 months.

10.2. Exceptions

Gloyd cannot be held responsible for the following situations:

• User's incorrect or unauthorized use
• Problems arising from third-party services
• Force majeure events (natural disasters, war, internet infrastructure problems, etc.)
• Indirect, incidental, or punitive damages
• Loss of profit or business loss

Article 11 - Agreement Term and Termination

11.1. Term

The agreement begins with the first subscription payment and continues according to the selected subscription period (monthly or annual). It automatically renews unless canceled.

11.2. Cancellation by User

• Subscription can be canceled before the end of the period
• Cancellation takes effect at the end of the current period
• No refund is made for unused time (may be considered for annual subscriptions)

11.3. Termination by Gloyd

Gloyd may terminate the agreement immediately in the following situations:

• Violation of terms of use
• Illegal activities
• Payment default (exceeding 30 days)
• Actions threatening platform security

11.4. After Termination

• User can export their data within 30 days
• Data is permanently deleted after 30 days
• Data required by legal obligation is retained during the retention period

Article 12 - Changes

Gloyd may change this agreement with prior notice. For significant changes, notification is made at least 30 days in advance via email or through the platform. Continuing to use the service after changes means acceptance of the changes.

Article 13 - Force Majeure

The parties cannot be held responsible for failure to fulfill obligations due to events beyond their control and unforeseen (natural disasters, war, terrorism, legal regulations, internet infrastructure problems, etc.).

Article 14 - Confidentiality

The parties will not share trade secrets and confidential information learned within the scope of the agreement with third parties. This obligation continues for 3 years after the agreement ends.

Article 15 - Applicable Law and Competent Court

This agreement is subject to the laws of the Republic of Turkey.

15.1. Mandatory Mediation

In commercial disputes, applying to a mediator before filing a lawsuit is a procedural requirement pursuant to Turkish Commercial Code No. 6102 and Mediation in Civil Disputes Law No. 6325.

15.2. Competent Court

In case of failure to reach an agreement in the mediation process, Ankara Courts and Enforcement Offices are authorized for disputes arising from the agreement.

Article 16 - Evidence Agreement

The parties agree that in any dispute arising from this agreement, Gloyd's official books and commercial records and electronic records shall constitute definitive evidence within the meaning of Article 193 of the Code of Civil Procedure.

Article 17 - Entirety

This agreement constitutes the entire agreement between the parties and supersedes all prior written or oral agreements. The invalidity of any provision of the agreement does not affect the validity of other provisions.

Article 18 - Entry into Force

This agreement enters into force when the User gives consent electronically and makes the first subscription payment. The User declares that they have read, understood, and accepted all provisions of the agreement.

Related documents: Cookie Policy - Distance Sales Agreement - KVKK Information Notice (Turkish Data Protection Law) - Privacy Policy - Terms of Service