Distance Sales Agreement

Article 1 - Parties

1.1. Seller (Service Provider)

1.2. Buyer (User)

A natural or legal person who purchases services by registering on the Gloyd platform. Buyer information is the information declared during registration.

Article 2 - Subject of the Agreement

The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of Consumer Protection Law No. 6502 and the Distance Contracts Regulation regarding the sale and performance of SaaS (Software as a Service) subscription services offered by the Seller electronically through www.gloyd.com and its subdomains.

Article 3 - Service Subject to the Agreement

3.1. Service Description

Gloyd is a cloud-based supply chain and trade management software for B2B (business-to-business) companies. Services offered through the platform include:

• Customer and supplier (contact) management
• Product catalog and inventory management
• Request for Quote (RFQ) and quotation processes
• Order management
• B2B customer/supplier portal
• Reporting and analysis tools
• API integrations

3.2. Service Plans and Fees

Current service plans and pricing information are available on the Pricing page. Prices are valid for monthly or annual subscription periods.

3.3. Payment Information

• Payment Method: Credit card, debit card, or bank transfer
• Payment Period: Monthly or annual prepaid
• Currency: Turkish Lira (TRY)
• Taxes: 20% VAT is included in the stated prices

Article 4 - Service Performance

The service becomes active immediately upon payment confirmation. Users can access the platform after completing registration and making payment.

The service is provided with 24/7 accessibility over the internet. Planned maintenance work is announced in advance.

Article 5 - Right of Withdrawal

5.1. Cases Where the Right of Withdrawal Cannot Be Used

Pursuant to Article 15 of Consumer Protection Law No. 6502 and Article 15/1-g of the Distance Contracts Regulation, the right of withdrawal cannot be used in the following cases:

• Services performed immediately in electronic environment: The Gloyd platform is a SaaS (Software as a Service) that becomes active immediately after payment confirmation and can be used instantly. Platform access is provided immediately upon payment confirmation.
• Intangible goods delivered immediately to the consumer: Cloud-based software licenses and service access fall within this scope.
• Services whose performance has begun with the consumer's consent before the withdrawal period expires: The user requests immediate service commencement at the time of purchase and confirms waiver of the right of withdrawal.

5.2. Information and Consent

Before completing the service purchase, the user:

• Has been clearly informed that the right of withdrawal cannot be used
• Has confirmed that they request the service to start immediately
• Has accepted waiver of the right of withdrawal

This consent is obtained separately in electronic form during the purchase process.

5.3. Cancellation and Refund Conditions

Even in cases where the right of withdrawal cannot be used, Gloyd offers the following rights:

• Free Trial: New users can evaluate the platform for free before upgrading to a paid plan. No payment is collected during this period, and users can decide not to use the service at the end of the trial period.
• Subscription Cancellation: Active subscriptions can be canceled at the end of the period. Upon cancellation request, renewal will not occur in the next period and no fee will be charged.
• Partial Refund (Annual Subscription): For annual subscriptions, a pro-rata refund for unused full months may be considered upon written request. This refund is at Gloyd's discretion and does not constitute a legal obligation.
• Service Failure: In case of service interruption due to Gloyd's fault, a refund proportional to the interruption period or term extension will be provided.

5.4. Refund Procedure

For refund requests:

1. Application: Written application must be made to support@gloyd.com
2. Evaluation: The application is evaluated within 7 business days
3. Payment: Approved refunds are processed within 14 business days depending on your payment method
4. Bank Transactions: Bank processing times for credit card refunds may take additional time

Article 6 - Rights and Obligations of the Parties

6.1. Seller's Obligations

• Providing the service in accordance with the contract terms
• Ensuring reasonable platform accessibility
• Protecting user data in accordance with the privacy policy
• Providing technical support service
• Notifying service changes within a reasonable time in advance

6.2. Buyer's Obligations

• Providing accurate and up-to-date information during registration
• Paying subscription fees on time
• Ensuring account security and keeping password confidential
• Using the platform in accordance with laws and terms of use
• Not uploading content that violates third-party rights

Article 7 - Protection of Personal Data

User's personal data is processed in accordance with the Personal Data Protection Law No. 6698 and the Privacy Policy. For detailed information, please review the KVKK Information Notice.

Article 8 - Dispute Resolution

8.1. Mandatory Mediation

Pursuant to Article 73/A of Law No. 6502, applying to a mediator before filing a lawsuit is a procedural requirement in consumer disputes. If no agreement is reached in the mediation process, legal action may be taken.

8.2. Consumer Arbitration Committee

Applications can be made to Consumer Arbitration Committees for disputes within the monetary limits announced by the Ministry of Commerce. This limit is determined according to current legislation for 2026.

8.3. Competent Court

Consumer Courts are authorized for objections to Consumer Arbitration Committee decisions and disputes outside the authority of Arbitration Committees.

Authorized Courts and Enforcement Offices: Ankara Consumer Courts and Enforcement Offices

Article 9 - Entry into Force

This agreement enters into force when the Buyer gives consent electronically and completes the payment transaction. The Buyer declares that they have read, understood, and accepted all terms of the agreement.

Article 10 - Evidence Agreement

The parties agree that in any dispute arising from this agreement, the Seller's official books and commercial records and computer records shall constitute valid, binding, definitive, and exclusive evidence within the meaning of Article 193 of the Code of Civil Procedure.

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Pre-Information Form

This Distance Sales Agreement also serves as the Pre-Information Form required by Law No. 6502. The Buyer has been informed about the basic characteristics of the service, total price, payment conditions, information regarding the right of withdrawal, and seller information before the purchase transaction.

Related documents: Cookie Policy - KVKK Information Notice (Turkish Data Protection Law) - Privacy Policy - Subscription Agreement - Terms of Service